What Are Yelp Host and Yelp Receptionist?

Understanding Yelp Host

Yelp Host is a digital waitlist and seating management system built to optimize how restaurants handle guest flow. With Yelp Host, restaurants can:

• Add diners to a digital waitlist instantly

• Notify guests automatically via text when their table is ready

• Manage seating efficiently through an intuitive dashboard

• Track wait times and table turnover rates

This tool replaces traditional paper waitlists, improving transparency and guest satisfaction.

Exploring Yelp Receptionist

Yelp Receptionist, on the other hand, is an AI-powered virtual assistant that answers restaurant phone calls automatically. It can:

• Take reservations or add guests to a waitlist

• Provide hours, directions, or menu information

• Route important calls to staff when necessary

By automating repetitive phone tasks, it ensures guests get quick answers — even during peak hours.

How Yelp Host Works: Streamlining Guest Management

Automating the Waitlist Process

Yelp Host removes the stress of managing walk-ins by digitizing the entire process. Guests can join the waitlist remotely via the Yelp app or by scanning a QR code at the door. Restaurant staff instantly see all parties in the system, estimate wait times, and assign tables efficiently.

Real-Time Updates and Guest Notifications

No more shouting names across crowded lobbies. Guests receive real-time text notifications when their table is ready — ensuring smoother turnover and happier diners. Managers also get valuable insights into table occupancy trends and peak service times.

How Yelp Receptionist Transforms Front-of-House Operations

AI-Powered Call Handling and Reservation Management

Yelp Receptionist uses advanced natural language processing (NLP) to answer phone calls like a real staff member. It can confirm reservations, provide hours, and even add callers to the Yelp Host waitlist — all automatically.

Integration with Yelp Guest Manager and POS Systems

Yelp Receptionist integrates seamlessly with Yelp Guest Manager and major POS systems, ensuring consistent guest data and accurate bookings. This reduces human error and frees up staff for tasks that truly need a human touch.

The Benefits of Combining Yelp Host and Yelp Receptionist

When used together, Yelp Host and Yelp Receptionist create a fully automated ecosystem that makes running a restaurant smoother than ever.

Enhanced Efficiency and Reduced Labor Costs

Automating guest management and phone handling means restaurants can operate with fewer front-of-house staff — without compromising service quality.

Improved Guest Experience and Faster Service

Guests enjoy shorter wait times, accurate updates, and a more organized check-in process.

Seamless Communication Between Staff and Guests

Through the integrated Yelp system, staff always know table statuses, and guests stay informed from start to finish.

Conclusion: The Future of Dining Is Automated

Yelp Host and Yelp Receptionist are more than convenience tools — they’re part of a smarter, more connected hospitality ecosystem. By automating calls, reservations, and guest waitlists, they empower restaurants to focus on what truly matters: delivering outstanding dining experiences.